Management process

First, Sam must establish standards, or a set of ‘requirements' for his business. Sam is working on the first step, establishing standards to measure performance. Sam wants to make $100,000 more this year that he did last year so he can replace older equipment In the repair shop. Raising the price of repairs can do this. This is a financial goal. It is important not to take customers for granted. A goal to increase customer satisfaction from 84% last year to 90% this year Is set. Customer service satisfaction must Increase by six percent this year. This Is a customer service-related goal.Sam sets a goal to increase the quota, or a goal set for production, for the amount of cars each mechanic must repair each week. This is a production goal. With all of the new goals Sam set for the repair shop over the past week. Employees may not be able to keep up with the workload. To ensure the goals are met, Sam must devise a way to measure the productivity and performance of his employees . This measurement is compared with the goals he set above, or the preset standards. Once he evaluates the information, Sam can provide feedback to each employee.This will help them make Improvements to their work. This is an employee performance appraisal. Sam developed the standards for what he would Like to accomplish in the above step. Now, he needs to develop a way of determining whether the goals are being met. 1 OFF yester and an employee evaluation system. Sam is working on the second step, measuring actual performance. Sam will present the new pricing guide to employees. He explains his plan for raising much-needed revenue to each employee so the employee understands the reason for the price increase. It is important to include employees in setting goals.If Cam's employees understand the reason for the price increase, they will be more likely to buy-in to the goal. Sam also introduces the customer satisfaction survey to his customers. Each customer will fill out a survey wh ere they will rate their experience based on many factors like: Timeliness of pairs Quality of work Price Friendliness of mechanics Ease of payment Sam also has to develop a way to measure how many cars are being repaired by each mechanic on a weekly basis to be sure that the amount of repairs done weekly, monthly and in a year add up to the desired goal of increasing revenue by $100,000 set forth above.He introduces the mechanics to a repair quota system. Each mechanic must fix ten engines, patch five tires and replace 15 windshield wipers each week. That means that each mechanic must bring in about $280. 00 in revenue each week to reach the goal. Once broken down for the mechanics, the goal is legalistic and attainable. The toughest challenge for Sam will be to introduce the employee appraisal system. He uses a system that involves the employee setting goals for themselves and Sam setting goals for the employees.After chatting with each employee, Sam is able to determine the crite ria for acceptable performance. He will include the sales quota system from above, dependability, reliability, motivation and absenteeism in the appraisal. He will sit down with each employee to explain the process. If employees have input in setting goals for themselves, they are much more likely to achieve the goals. Perhaps the salespeople are not making as many client calls as they did last year. Management process If you are a company Like DATA or BARILLA, you will have several businesses under you ND a corporate WHQL which controls these. Each of these businesses may be run by an independent co. , much like DATA motor runs the vehicles and TTS runs the IT. The Corporate WHQL will have grand plans on how much each business should operate. This grand plan is called Corporate Strategy.Business Strategy For Example, Raja can make a grand plan of expanding his business decisions to be the provider of low cost furniture or highly differentiated furniture,house hold furniture only,modular furniture only, a supplier of a II furniture needs etc. ,. TLS Is what a business strategy Is. Functional Strategy. If your in a retail chain business like Big Bazaar, you may have merchandise strategy supply strategy etc. ,. Similarly Raja too can have a strategy to purchase wood in bulk from Malaysia and ship it and call it has procurement strategy.Define the term ‘management'. Explain the Behavioral scienc e theory and Systems theory. According to F. W Taylor,† Management Is an art of knowing what to do,when to do and see that It Is done In the best and cheapest way. ‘ Behavioral Science Theory. The thought was originated by vilified Parent In 1896, and he researched organization & management relationship. Later, Hugo Mustering applied psychology to increase industrial production in 1912 & around the same time. Walter 1911 . But it was Elton Mayo & F.J Rotisseries who made an impact on the behavioral science theory through their Hawthorne experiments in Western Electric Co. , in 1933. These experiments proved that good working relationship with the supervisor and colleagues and the idea of challenges in the Job accounted for higher productivity. Challenge is created through setting high goal which cannot be normally achieved but which can be achieved with a little additional effort. These experiments brought to fore the importance of behavioral science in management. Exten ding the idea sometime in 1946 & 1947, Max Weber propounded the theory of bureaucracy.System Theory: Though the systems theory can be traced to biology, where we have cardiovascular system, nervous system, etc which re fairly independent yet interdependent, it was Chester Bernard who extended this into management area through his writing ‘Functions of the Executive' in 1983. In systems theory, we perceive that organizations have a number of fairly independent systems such as purchase system, operations system, marketing system,financial system. Etc. The working of these are interdependent. But it has to be integrated by the manager.This theory, perhaps, brings the idea of integration as a key component of management. Give the definition and importance of planning in an organization and explain the steps in planning. Definition Planning: Planning can be defined as a basic management function which enables one to select the purpose of the business, and how the resources should b e mustered to achieve that purpose to include using the available resources optimally to do that. Planning implies goal setting for the organization keeping in mind the constraints, opportunities, and threats as much as what the person robustness which is planning ants to do.Thus, a plants a blue print for goal achievement, as blue print that specifies the necessary resource allocations, schedules, tasks & other actions to achieve the purposes. Steps in Planning: 1. Being aware of opportunities 2. Establishing Objectives 3. Developing Premises 4. Determining alternative courses 5. Evaluating Alternative courses 6. Selecting a course 7. Formulating plans 8. Qualifying plans by Budgeting Explanation of the steps in Planning 1. Being aware of opportunities- Being aware of opportunities in the market w. R. T Establishing Objectives- 3. Management process If you are a company Like DATA or BARILLA, you will have several businesses under you ND a corporate WHQL which controls these. Each of these businesses may be run by an independent co. , much like DATA motor runs the vehicles and TTS runs the IT. The Corporate WHQL will have grand plans on how much each business should operate. This grand plan is called Corporate Strategy.Business Strategy For Example, Raja can make a grand plan of expanding his business decisions to be the provider of low cost furniture or highly differentiated furniture,house hold furniture only,modular furniture only, a supplier of a II furniture needs etc. ,. TLS Is what a business strategy Is. Functional Strategy. If your in a retail chain business like Big Bazaar, you may have merchandise strategy supply strategy etc. ,. Similarly Raja too can have a strategy to purchase wood in bulk from Malaysia and ship it and call it has procurement strategy.Define the term ‘management'. Explain the Behavioral scienc e theory and Systems theory. According to F. W Taylor,† Management Is an art of knowing what to do,when to do and see that It Is done In the best and cheapest way. ‘ Behavioral Science Theory. The thought was originated by vilified Parent In 1896, and he researched organization & management relationship. Later, Hugo Mustering applied psychology to increase industrial production in 1912 & around the same time. Walter 1911 . But it was Elton Mayo & F.J Rotisseries who made an impact on the behavioral science theory through their Hawthorne experiments in Western Electric Co. , in 1933. These experiments proved that good working relationship with the supervisor and colleagues and the idea of challenges in the Job accounted for higher productivity. Challenge is created through setting high goal which cannot be normally achieved but which can be achieved with a little additional effort. These experiments brought to fore the importance of behavioral science in management. Exten ding the idea sometime in 1946 & 1947, Max Weber propounded the theory of bureaucracy.System Theory: Though the systems theory can be traced to biology, where we have cardiovascular system, nervous system, etc which re fairly independent yet interdependent, it was Chester Bernard who extended this into management area through his writing ‘Functions of the Executive' in 1983. In systems theory, we perceive that organizations have a number of fairly independent systems such as purchase system, operations system, marketing system,financial system. Etc. The working of these are interdependent. But it has to be integrated by the manager.This theory, perhaps, brings the idea of integration as a key component of management. Give the definition and importance of planning in an organization and explain the steps in planning. Definition Planning: Planning can be defined as a basic management function which enables one to select the purpose of the business, and how the resources should b e mustered to achieve that purpose to include using the available resources optimally to do that. Planning implies goal setting for the organization keeping in mind the constraints, opportunities, and threats as much as what the person robustness which is planning ants to do.Thus, a plants a blue print for goal achievement, as blue print that specifies the necessary resource allocations, schedules, tasks & other actions to achieve the purposes. Steps in Planning: 1. Being aware of opportunities 2. Establishing Objectives 3. Developing Premises 4. Determining alternative courses 5. Evaluating Alternative courses 6. Selecting a course 7. Formulating plans 8. Qualifying plans by Budgeting Explanation of the steps in Planning 1. Being aware of opportunities- Being aware of opportunities in the market w. R. T Establishing Objectives- 3.